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Travel and Accommodation Costs in CTP Claims: What You Need to Know for Treatment and Rehabilitation in Greater Sydney

In New South Wales, claimants may be eligible to claim travel and accommodation costs related to treatment and rehabilitation under the CTP scheme. This article explains what costs are covered, how to document them, and the process for SIRA to assess claims. It also outlines limitations and next steps for claimants seeking compensation.

Current as at 9 November 2026

What Travel and Accommodation Costs Are Covered in NSW CTP Claims

In New South Wales, the Motor Accident Injuries Act 2017 (MAIA) governs Compulsory Third Party (CTP) claims. Under this scheme, claimants may be eligible to claim travel and accommodation costs related to treatment and rehabilitation, provided these costs are reasonable and necessary. This includes costs incurred to attend medical appointments, therapy sessions, or other treatments required as a result of the motor accident.

The NSW government’s State Insurance Regulatory Authority (SIRA) oversees the processing of these claims. SIRA provides detailed guidance on what is considered a legitimate claim, and it is essential to understand the criteria to ensure your costs are approved.

How to Document Travel and Accommodation Costs for CTP Claims

To support your claim for travel and accommodation costs, you must provide evidence that these costs were incurred as a direct result of your treatment and rehabilitation. This evidence may include:

  • Receipts for travel expenses such as taxi fares, train tickets, or bus passes
  • Hotel or accommodation invoices for overnight stays
  • A medical report confirming the necessity of the travel for treatment
  • A diary or log of your travel and treatment schedule

Delays in providing evidence may result in your claim being delayed or rejected.

The Process for SIRA to Assess Travel and Accommodation Costs

SIRA assesses claims based on the evidence provided and the reasonableness of the costs. When assessing travel costs, SIRA considers the distance to the treatment facility, the mode of transport used, and the frequency of travel. For accommodation costs, SIRA evaluates the necessity of overnight stays and the cost-effectiveness of the accommodation.

In some cases, SIRA may require a medical professional to confirm the necessity of the travel or accommodation. This is particularly relevant for long-term rehabilitation or specialist treatments that require frequent visits.

Are There Any Limitations on Claiming Travel and Accommodation Costs?

Yes, there are limitations. Under the MAIA, claimants are generally limited to claiming costs that are directly related to their treatment and rehabilitation. Costs that are not directly related to the treatment, such as personal expenses or travel for leisure, are not eligible for reimbursement.

Additionally, the costs must be reasonable. For example, if a claimant chooses to travel by private jet to attend a medical appointment, this may not be considered a reasonable cost. SIRA will assess the reasonableness of the costs based on the circumstances of the case.

A Hypothetical Example

Consider a claimant who requires regular physiotherapy sessions in a specialist clinic located 150 km from their home. The claimant incurs travel costs to attend these sessions and may also need to stay overnight for multiple sessions. In this case, the travel and accommodation costs would be considered for reimbursement, provided the evidence supports the necessity and reasonableness of the costs.

Time Limits and When to Seek Advice

While there is no strict time limit for making a claim, it is generally advisable to submit your claim as soon as possible after the accident. Delays may affect the ability to recover costs, especially if evidence is lost or becomes difficult to obtain.

If you have concerns about the evidence you have collected or the approval of your claim, it is advisable to seek legal advice. A legal professional can help you understand your rights and ensure that your claim is processed correctly.

Next Steps

Understanding what travel and accommodation costs are covered under NSW CTP claims is essential for claimants seeking compensation for treatment and rehabilitation. By documenting your costs and following the correct procedures, you can increase the likelihood of your claim being approved.

Every claim depends on its own facts. To request contact about your circumstances, complete the quick, no obligation enquiry form.

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