If you're claiming compensation under NSW's Compulsory Third Party (CTP) scheme after a motor accident, you may be eligible to claim travel and accommodation expenses related to your treatment. Proper documentation is essential to support your claim. This article explains what evidence is required, how to organize your records, and how SIRA's guidelines apply to your situation.
What evidence is needed for travel and accommodation costs?
Under the Motor Accident Injuries Act 2017, claimants can seek reimbursement for reasonable travel and accommodation expenses incurred as a direct result of the accident. SIRA's guidelines clarify that these costs must be:
- Directly related to medical treatment - for example, travel to and from specialist appointments or overnight stays at a hospital.
- Reasonable in the circumstances - meaning the cost must align with standard travel and accommodation rates for the location.
- Supported by documented evidence - this includes receipts, invoices, and records of your treatment.
To substantiate your claim, you must keep detailed records of:
- Medical records - including appointment dates, treatment plans, and any correspondence with your healthcare provider.
- Travel receipts - such as taxi invoices, bus tickets, or car rental agreements.
- Accommodation invoices - including hotel receipts, boarding house records, or rental agreements.
- Proof of injury - such as medical reports confirming your need for travel or overnight stays.
- Correspondence with insurers - any emails or letters from the at-fault driver's insurer.
How to organize your documentation
SIRA recommends maintaining your records in a logical, chronological order. Create a file containing:
- A log of all medical appointments with dates, times, and reasons for each visit.
- Receipts and invoices for all travel and accommodation expenses, clearly marked with the date and purpose.
- Witness statements if you have support from others (e.g., a family member who accompanied you to treatment).
- Photographs of the accident scene, vehicle damage, and any visible injuries.
- Medical reports that detail your injuries and the necessity of travel or accommodation.
For example, if you needed to travel 50km for a specialist appointment, your records should include:
- A doctor's note confirming the appointment.
- A taxi receipt with the date and time.
- A copy of your appointment confirmation email.
SIRA's specific requirements for this type of evidence
SIRA's guidelines state that claims for travel and accommodation must be submitted within five years of the accident date. While there is no strict deadline for submitting evidence, delays may reduce the likelihood of your claim being accepted.
You must also ensure your records are not altered or destroyed. If your insurer disputes your claim, you may need to provide additional evidence, such as:
- Medical certificates confirming your injury.
- Witness statements supporting your need for travel.
- Bank statements showing payments for your expenses.
When to seek legal advice
If your claim is denied or you face a dispute, consider consulting a legal professional. A solicitor can:
- Help you understand your legal rights.
- Assist with dispute resolution.
- Ensure your records meet all legal requirements.
Next steps
CTP claims depend on the specific facts of your case. To request contact about your circumstances, complete the quick, no obligation enquiry form.