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CTP Travel and Accommodation Claims: Key Changes After 2017 Reforms (NSW)

The 2017 reforms in NSW changed the rules for claiming travel and accommodation costs in CTP motor accident claims. Claimants must now provide evidence of the necessity of these costs, and the burden of proof lies with the claimant. Understanding these changes is essential to ensure you are aware of what you may be entitled to and how to support your claim.

Current as at 22 October 2026

What Changed in CTP Travel and Accommodation Claims After 2017 Reforms in NSW

If you were injured in a motor vehicle accident in New South Wales and are seeking compensation for travel and accommodation costs, the rules have changed significantly since the 2017 reforms. The Motor Accident Injuries Act 2017 (MAIA) now governs CTP claims, and the way you can claim travel and accommodation expenses has evolved. Understanding these changes is essential to ensure you are aware of what you may be entitled to and how to support your claim.

The NSW CTP Rules Behind Travel and Accommodation Claims

Under the current CTP scheme, you may be eligible to claim travel and accommodation costs if they are incurred as a result of your treatment for injuries sustained in a motor accident. The reforms introduced in 2017 have clarified what expenses are covered and how they must be substantiated.

Previously, claimants could claim travel costs for attending medical appointments, but the 2017 reforms have made it more specific. You may now claim travel costs for attending medical appointments, but only if the travel is necessary due to the nature of the injury and the location of the medical facility. In addition, you may also claim accommodation costs if you need to stay overnight for treatment.

The reforms also introduced a requirement for claimants to provide evidence of the necessity of travel and accommodation. This means you must be able to demonstrate that the travel or accommodation was essential for your treatment and could not have been avoided.

Practical Steps and Evidence That Usually Matter

To support your claim for travel and accommodation costs, you will need to provide the following:

  • Medical records: These should include details of the treatment you received, the location of the medical facility, and the necessity of travel.
  • Travel receipts: You must provide receipts for any travel costs incurred, such as bus fares, taxi fares, or car rental costs.
  • Accommodation receipts: If you stayed overnight for treatment, you must provide receipts for the accommodation costs.
  • Doctor's notes: These should confirm the necessity of the travel and accommodation for your treatment.
  • Accident details: You should also provide details of the accident, including the date, time, location, and any witnesses.

You must be able to demonstrate that the travel and accommodation costs were necessary and directly related to your treatment for the injuries sustained in the accident.

Time Limits, Disputes and When to Seek Advice

There are time limits for making a CTP claim in NSW. Generally, you must make a claim within a reasonable time after the accident, although the exact time limit may depend on the circumstances of the case. It is important to act promptly to ensure that you do not miss any deadlines.

If your claim is disputed, you may need to seek legal advice. A solicitor can help you understand your options and ensure that your claim is properly supported. In some cases, you may also need to go through a dispute resolution process before taking the matter to court.

When to Seek Advice

If you are unsure whether you are eligible to claim travel and accommodation costs, or if you are facing a dispute with your insurer, it is important to seek legal advice. A solicitor can help you understand your rights and ensure that your claim is properly supported.

Conclusion

The 2017 reforms have changed the way travel and accommodation costs are claimed under the NSW CTP scheme. Understanding these changes is essential to ensure you are aware of what you may be entitled to and how to support your claim. If you have questions about your claim or need assistance with your application, you can complete the quick, no obligation enquiry form to request contact about your circumstances.

Every claim depends on its own facts. To request contact about your circumstances, complete the quick, no obligation enquiry form.

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