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PTSD Injury Documentation Checklist for NSW CTP Claims

This article explains the evidence required to support PTSD claims under NSW CTP scheme, including medical records, psychological assessments, and accident documentation. It outlines how SIRA evaluates claims and provides practical steps for injured individuals in Bankstown.

Current as at 24 August 2026

PTSD Injury Documentation Checklist for NSW CTP Claims

A threshold injury under the Motor Accident Injuries Act 2017 (NSW) includes a soft tissue injury and a psychological or psychiatric injury that is not a recognised psychiatric illness (adjustment disorder and acute stress disorder are the usual examples; s 1.6 and Motor Accident Guidelines Part 5).

If you've experienced post-traumatic stress disorder (PTSD) following a road trauma in New South Wales, documenting your injury is critical to support a Compulsory Third Party (CTP) claim. The NSW CTP scheme covers psychological injuries like PTSD, but proving your claim requires specific evidence. This article explains what documentation is needed, how the State Insurance Regulatory Authority (SIRA) evaluates PTSD claims, and practical steps to take in Bankstown.

What Evidence Proves PTSD for CTP Claims?

To claim compensation for PTSD under the NSW CTP scheme, you must provide evidence of a psychological injury caused by a road trauma. Key documentation includes:

  • Medical records: A general practitioner (GP) note confirming PTSD symptoms, such as flashbacks, nightmares, or hypervigilance, is essential. Specialist reports from psychologists or psychiatrists are also required.
  • Psychological assessments: A formal diagnosis from a qualified mental health professional, including details of your symptoms and their impact on daily life, is necessary.
  • Therapy records: Documentation of therapy sessions, such as cognitive behavioural therapy (CBT), shows ongoing treatment for PTSD.
  • Accident details: Police reports, witness statements, and photographs of the incident help establish the trauma's link to your injury.
  • Impact evidence: Records showing how PTSD affects your work, study, or personal life, such as reduced hours at work or missed school, support your claim.

SIRA evaluates PTSD claims based on the Motor Accident Guidelines, which define threshold injuries. For example, a diagnosis of PTSD must be supported by clinical signs like intrusive memories or avoidance behaviour. If your injury meets the 'threshold injury' criteria, you may be eligible for weekly benefits and treatment payments.

How SIRA Assesses PTSD Claims

SIRA uses the Motor Accident Guidelines to determine if a psychological injury qualifies under the CTP scheme. These guidelines specify that a PTSD diagnosis must be confirmed by a specialist and linked to the road trauma. For instance, a GP note alone may not be sufficient; a psychologist's report detailing the injury's onset and severity is typically required.

If your PTSD is classified as a 'threshold injury, ' you may receive weekly benefits for up to 52 weeks. However, if your injury is more severe and results in long-term impairment, you may be eligible for additional compensation. SIRA also considers the impact of your injury on your ability to work or study when determining benefits.

Practical Steps for PTSD Claims in Bankstown

In Bankstown, injured individuals should take the following steps to support their PTSD claim:

  1. Seek immediate medical attention: Visit a GP or mental health specialist within 24 hours of the incident. Document all appointments and treatment plans.
  2. Request a psychological assessment: Ensure your mental health professional provides a detailed report outlining your PTSD diagnosis and its connection to the road trauma.
  3. Preserve accident evidence: Keep police reports, witness statements, and photographs of the incident. These help establish the trauma's link to your injury.
  4. Track your injury's impact: Keep records of how PTSD affects your daily life, such as missed workdays or reduced productivity.
  5. Notify your insurer: Contact the at-fault driver's CTP insurer to start the claims process. Provide all required documentation promptly.

Time Limits and Dispute Resolution

CTP claims must be submitted within 52 weeks of the accident if you're seeking benefits for threshold injuries. If your injury is more severe and requires long-term treatment, you may have more time to claim, but it's essential to act quickly. If your claim is disputed, SIRA will review your evidence and may request additional documentation.

When to Seek Legal Advice

If your PTSD claim is denied or you're unsure about your entitlements, consult a solicitor specialising in NSW CTP claims. A lawyer can help you understand your options, challenge a decision, or negotiate a fair settlement.

Final Steps

Documenting PTSD injuries for NSW CTP claims requires careful attention to evidence and timing. By following the checklist above and seeking professional advice when needed, you can strengthen your claim. Every claim depends on its own facts. To request contact about your circumstances, complete the quick, no obligation enquiry form.

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