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Psychological Injury Claims in NSW CTP: How SIRA Explains the Rules

This article explains how SIRA assesses psychological injury claims under NSW CTP laws, focusing on the practical steps, evidence needed, and considerations for making a successful claim. It outlines the rules for claiming psychological injuries, the assessment process, and when to seek legal advice.

Current as at 19 June 2026

Psychological Injury Claims in NSW CTP: How SIRA Explains the Rules

A threshold injury under the Motor Accident Injuries Act 2017 (NSW) includes a soft tissue injury and a psychological or psychiatric injury that is not a recognised psychiatric illness (adjustment disorder and acute stress disorder are the usual examples; s 1.6 and Motor Accident Guidelines Part 5).

If you've suffered a psychological injury after a car accident in New South Wales, you may be wondering how to claim compensation under the Compulsory Third Party (CTP) scheme. The New South Wales government’s State Insurance Regulatory Authority (SIRA) provides detailed guidance on what claims are valid, how they are assessed, and what to expect during the claims process. This article explains the rules SIRA applies to psychological injuries in CTP claims, focusing on the practical steps, evidence needed, and considerations for making a successful claim.

The NSW CTP Rules Behind Psychological Injury Claims

Under the Motor Accident Injuries Act 2017, the CTP scheme provides compensation for injuries caused by motor vehicle accidents. Psychological injuries, such as anxiety, depression, or post-traumatic stress disorder (PTSD), are included under the scheme, but they must meet specific criteria to be eligible for compensation.

SIRA outlines that psychological injuries must be assessed by a qualified medical practitioner and must be directly related to the accident. The injury must also be a 'threshold injury' under the Motor Accident Guidelines, which means it must be a genuine injury that significantly affects the person’s daily life or mental health.

The assessment of psychological injuries under the CTP scheme is based on clinical evidence, including medical records, psychological reports, and a diagnosis from a registered mental health professional. SIRA also considers the nature and severity of the injury, the impact on the person’s ability to work or perform daily activities, and the duration of the injury.

Practical Steps and Evidence That Usually Matter

If you're seeking compensation for a psychological injury, there are several practical steps you should take to support your claim. First, seek immediate medical attention to document your injuries. This includes seeing a doctor or a mental health professional who can provide a diagnosis and treatment plan.

You should also keep a record of all medical appointments, treatments, and any correspondence with your healthcare providers. This documentation is essential for proving the existence and severity of your psychological injury.

In addition to medical records, you may need to provide evidence of the accident itself, such as a police report, witness statements, or photographs of the scene. This helps establish the circumstances of the accident and supports your claim that the injury was caused by the accident.

It’s also important to notify your insurer or the relevant CTP insurer as soon as possible. Delays in reporting your injury can affect your claim, as the CTP scheme has specific time limits for making claims.

Time Limits, Disputes and When to Seek Advice

Under the CTP scheme, there are strict time limits for making claims. Generally, you must report your injury to the insurer within a reasonable time after the accident, although the exact timeframe can vary depending on the circumstances. If you fail to report your injury within a reasonable period, your claim may be denied.

If your claim is disputed or rejected, you may need to seek legal advice to challenge the decision. SIRA provides a process for disputing claims, but it can be complex and requires a thorough understanding of the legal and medical criteria involved.

It’s also important to note that psychological injuries can be complex to assess, and there may be disputes over whether the injury meets the threshold for compensation. In such cases, seeking advice from a qualified solicitor or a legal expert who specialises in CTP claims can be beneficial.

A Hypothetical Example

Consider the case of a person who was involved in a car accident and later developed anxiety and depression as a result. The person sought medical attention and was diagnosed with a psychological injury. The doctor provided a report detailing the diagnosis and the impact on the person’s daily life. The person then reported the injury to the CTP insurer and submitted the medical records as evidence. The insurer assessed the claim and determined that the injury met the threshold for compensation under the CTP scheme.

This example illustrates how the CTP scheme evaluates psychological injuries and the importance of providing accurate and detailed evidence to support your claim.

When to Seek Legal Advice

If you're unsure whether your psychological injury qualifies for compensation under the CTP scheme, or if your claim has been rejected, it’s important to seek legal advice. A solicitor who specialises in CTP claims can help you understand your options, assess the strength of your claim, and guide you through the process of making a successful claim.

Next Steps

CTP entitlements and deadlines can turn on the accident date, circumstances, injury and claim history. To request contact about your circumstances, complete the quick, no obligation enquiry form.

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