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Evidence and Records to Keep for Pillion Passenger Injuries in NSW CTP Claims (Bankstown)

Pillion passengers in NSW must gather specific evidence, including medical records, accident reports, and witness statements, to support their CTP claim. This article explains what to document, how to preserve evidence, and when to seek legal advice for injuries sustained in Bankstown.

Current as at 25 August 2026

If you're a pillion passenger injured on a motorcycle in Bankstown, gathering the right evidence is critical to support your CTP claim. Under NSW law, pillion passengers are entitled to compensation for injuries, medical treatment, and lost income, but the process requires specific documentation. This article explains what evidence to collect, how to preserve it, and how SIRA’s rules apply to your claim.

What Evidence Supports a Pillion Passenger’s CTP Claim?

To prove your injury and entitlement to compensation, you must provide evidence that:

  • Your injury occurred during a motor vehicle accident involving a registered vehicle
  • The injury meets the definition of a 'threshold injury' or higher under the Motor Accident Injuries Act 2017
  • You sustained injuries requiring medical treatment
  • You experienced a loss of income or other consequences

Key evidence includes:

  • Medical records - Detailed records from doctors, specialists, and physiotherapists confirming your injury, treatment, and recovery timeline. This includes imaging reports, specialist reports, and notes about ongoing symptoms.
  • Accident report - Obtain a police report or official accident documentation from the scene. This establishes the circumstances of the collision and confirms your role as a pillion passenger.
  • Witness statements - Statements from other riders, bystanders, or drivers who saw the accident. Witnesses can confirm your position on the motorcycle and the nature of the impact.
  • Photographs and videos - Images of your injuries, the accident scene, and the motorcycle’s condition. Avoid altering or editing any evidence.
  • Medical opinion - A doctor’s assessment linking your injury to the accident. This is especially important for soft tissue injuries or spinal nerve-root injuries that may qualify under the Motor Accident Guidelines.

How to Document Injuries and Medical Records in Bankstown

After an accident, seek immediate medical attention to document your injuries. Even if you feel fine initially, some injuries (like whiplash or spinal nerve damage) may not show symptoms immediately. Keep all medical records in a secure location, including:

  • Copies of all medical reports and correspondence
  • Records of prescribed medications or treatments
  • Notes about how the injury affects your daily activities
  • Statements from healthcare professionals about your recovery timeline

If you’re unsure whether your injury meets the 'threshold injury' definition, consult a medical practitioner. Under the Motor Accident Guidelines, a spinal nerve-root injury producing neurological signs may still qualify as a soft tissue injury, even if radiculopathy is not present.

Key Differences for Pillion Passengers

Pillion passengers face unique challenges compared to drivers or pedestrians. For example:

  • You must prove you were riding on the back of a motorcycle at the time of the accident
  • Your claim must show the injury occurred during the vehicle’s operation
  • You may need to demonstrate that your injury was caused by the accident rather than a pre-existing condition

Unlike drivers, pillion passengers are not automatically entitled to claim for 'threshold injuries' unless they meet the specific criteria in the Motor Accident Injuries Act 2017. This means your claim must be carefully assessed to determine whether you qualify for benefits like weekly income payments or treatment and care benefits.

Time Limits and Dispute Options

CTP claims must be submitted within a specific timeframe. While there is no strict time limit for making a claim, the 52-week statutory benefit period applies to injuries that are 'threshold injuries' only. After 52 weeks, weekly benefits and treatment benefits are generally limited unless the injury meets a higher impairment threshold. If your injury is not a threshold injury, you may still be eligible for damages under common law, but this requires a separate assessment.

If your claim is disputed, you may need to:

  • Request a review from the insurer
  • Seek mediation through the NSW Civil and Administrative Tribunal (NCAT)
  • Lodge a formal dispute with SIRA if the insurer refuses to pay

Example Scenario

Consider a pillion passenger who was injured in a collision in Bankstown. They sustained a soft tissue injury confirmed by a doctor and received treatment for neck pain. They also missed two weeks of work due to the injury. In this case, the evidence would include:

  • A medical report confirming the injury
  • A police accident report
  • Witness statements about the collision
  • Proof of lost income

This example shows how each piece of evidence supports different aspects of the claim, from proving the injury to demonstrating its impact.

When to Seek Legal Advice

While this article provides general guidance, your circumstances may require tailored advice. For example:

  • If your injury is not a 'threshold injury' but you believe you are entitled to damages
  • If your claim is being disputed by the insurer
  • If you need help navigating the CTP scheme’s complex rules

Legal professionals can help you understand your options, ensure all evidence is properly prepared, and represent you if your claim is rejected.

Next Steps

CTP claims depend on the specific facts of your case. To request contact about your circumstances, complete the quick, no obligation enquiry form.

Prepared using automated research and drafting tools and checked through LegalAdvice editorial and source-validation controls. This page is general information, not personalised legal advice.

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