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PIC Merit Review, Funding Treatment Costs in NSW CTP Claims

SIRA assesses treatment costs in NSW CTP claims based on medical necessity and evidence. Disputes often arise over treatment plans and cost thresholds. Claimants can challenge decisions through internal reviews or the PIC dispute pathway, but success depends on evidence. In Western Sydney, prompt submission of medical records and expert assistance are critical.

Current as at 25 August 2026

How SIRA Determines Funding for Treatment Costs in PIC Merit Reviews

If you're involved in a motor accident claim in New South Wales and facing a dispute over funding for treatment costs, understanding how the State Insurance Regulatory Authority (SIRA) assesses these claims is critical. SIRA evaluates whether treatment costs are eligible for funding based on medical necessity, evidence of injury, and alignment with the Motor Accident Guidelines. This process, known as a PIC merit review, determines whether your treatment expenses will be covered under the Compulsory Third Party (CTP) scheme.

Key Legal Framework for Funding Treatment Costs

Under the Motor Accident Injuries Act 2017, SIRA has the authority to assess claims for treatment and care benefits. The Motor Accident Guidelines outline that treatment costs must be 'reasonably necessary' to address the injury caused by the accident. This means SIRA will consider:

  • Whether the treatment is directly related to the injury sustained in the accident
  • Medical evidence confirming the necessity of the treatment
  • Whether the treatment aligns with standard medical practices

For example, if a claimant requires physiotherapy to recover from a soft tissue injury, SIRA will assess whether the treatment plan is supported by a medical practitioner's documentation. If the treatment is deemed unnecessary or excessive, funding may be reduced or denied.

Common Disputes Around Funding Treatment Costs

Disputes often arise when claimants believe their treatment is necessary but SIRA determines otherwise. Common issues include:

  • Unapproved treatment plans: If a medical practitioner recommends a treatment not outlined in the initial claim, SIRA may question its necessity.
  • Cost thresholds: SIRA may dispute whether the cost of a treatment exceeds the 'reasonably necessary' threshold.
  • Timing of treatment: Delays in seeking treatment may affect funding eligibility, especially if the injury's severity was not immediately apparent.

In Western Sydney, claimants must ensure all medical records and treatment documentation are submitted promptly and clearly. SIRA may also request additional evidence, such as a second opinion from a registered medical practitioner.

How to Challenge a PIC Decision on Funding

If SIRA reduces or denies funding for treatment costs, you have options to challenge the decision:

  1. Internal review: You can request a review of the PIC decision by the same insurer. This process typically takes 28 days and may involve a reassessment of the medical evidence.
  2. Personal Injury Commission (PIC) dispute pathway: If the internal review is unsatisfactory, you can escalate the matter to the PIC. This involves submitting a formal dispute and may require a medical expert to provide evidence.
  3. Independent medical assessment: SIRA may require an independent medical opinion to determine whether the treatment was necessary. This is particularly relevant in cases where the injury's severity or treatment plan is contested.

It's important to note that challenging a PIC decision does not guarantee a change. SIRA's assessment is based on the evidence provided, and the burden of proof lies with the claimant to demonstrate the treatment's necessity.

Practical Steps for Claimants in Western Sydney

To support your funding claim, ensure you:

  • Keep detailed medical records: Document all treatment plans, appointments, and correspondence with healthcare providers.
  • Submit evidence promptly: Delays in submitting evidence may lead to funding being denied or delayed.
  • Seek clarification: If you're unsure whether a treatment is eligible, contact SIRA directly to request a written explanation.
  • Consider expert assistance: A solicitor with experience in CTP claims can help you navigate the PIC process and challenge decisions.

Time Limits and Final Steps

The 52-week statutory benefit period under the Motor Accident Injuries Act 2017 applies to treatment and care benefits. After this period, SIRA may reassess whether ongoing treatment is necessary. If your claim involves long-term treatment, ensure you provide updated medical evidence to support continued funding.

If you're facing a funding dispute and need guidance on your options, complete the quick, no obligation enquiry form to request contact about your circumstances.

SIRA determines funding for treatment costs in PIC merit reviews by assessing medical necessity and evidence. Disputes often arise over treatment plans, cost thresholds, and timing. Claimants can challenge decisions through internal reviews or the PIC dispute pathway, but success depends on the strength of the evidence. In Western Sydney, prompt submission of medical records and expert assistance can improve your chances of securing funding.

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