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PIC Merit Review, How SIRA Assesses Funding for Treatment Costs in NSW CTP Claims

This article explains how SIRA assesses funding for treatment costs during a PIC merit review in NSW CTP claims. It outlines the legal framework, practical steps for claimants in Ballina, and options for disputing decisions. Time limits and the role of medical evidence are also covered.

Current as at 24 August 2026

How SIRA Assesses Funding for Treatment Costs During a PIC Merit Review

  • If you're involved in a motor accident claim in NSW and facing a dispute over funding for treatment costs, the
  • Personal Injury Commission (PIC) merit review* determines whether your treatment is approved under the
  • Compulsory Third Party (CTP) scheme*. SIRA (State Insurance Regulatory Authority) evaluates whether the treatment is medically necessary and cost-effective. This process applies to all NSW CTP claims, including those in Ballina.
  • Under the
  • Motor Accident Injuries Act 2017*, SIRA must consider whether the treatment aligns with the
  • Motor Accident Guidelines*, which outline what is medically necessary and cost-effective. For example, if a doctor recommends ongoing therapy, SIRA will assess whether the treatment is essential for recovery and whether alternative treatments could achieve the same outcome at a lower cost.

Practical Steps for Claimants in Ballina

To prepare for a PIC merit review, claimants should:

  • Gather detailed medical records, including treatment plans, diagnostic reports, and notes from healthcare providers.
  • Document the necessity of each treatment, such as how it addresses specific injuries or improves quality of life.
  • Ensure all evidence is dated and clearly links the treatment to the accident.

For instance, if a patient requires physiotherapy for a soft tissue injury, the claimant must show that the therapy is recommended by a medical practitioner and that other options (like rest or medication) are insufficient.

Time Limits and Dispute Options

  • SIRA must respond to a PIC merit review within 28 days of receiving the request. If the claimant disagrees with the decision, they can request a review by the
  • Personal Injury Commission* or seek mediation through the
  • NSW Civil and Administrative Tribunal (NCAT)*. However, a challenge does not guarantee a change in the decision. The Commission will reassess the evidence but must still adhere to the guidelines.

When to Seek Legal Advice

If your treatment costs are being disputed and you're unsure how to respond, it's important to consult a solicitor. A lawyer can help you:

  • Challenge SIRA's interpretation of the guidelines.
  • Submit additional evidence to support your case.
  • Navigate the formal dispute process.

Key Legal Boundaries

SIRA cannot fund treatment that is not medically necessary or cost-effective. For example, if a treatment is not listed in the Motor Accident Guidelines or if there is no evidence of its necessity, it may be denied. Claimants must also be aware that the 52-week statutory benefit period applies to weekly income payments, but treatment funding is assessed separately based on medical evidence.

Final Steps for Claimants

If you're in Ballina and facing a treatment cost dispute, start by compiling all relevant medical and financial records. Then, consider whether a PIC merit review is the best way to challenge the decision. Remember, time limits apply, and you may need to act quickly to protect your claim.

Every claim depends on its own facts. To request contact about your circumstances, complete the quick, no obligation enquiry form.

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