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PIC Merit Review Eligibility for NSW CTP Claims: What You Need to Know

This article explains the eligibility criteria for the PIC merit review scheme in NSW CTP claims, how applicants determine their eligibility, and the practical steps to navigate the process using SIRA guidelines. It covers key requirements, evidence needed, and time limits for challenging PIC decisions.

Current as at 19 June 2026

PIC Merit Review Eligibility for NSW CTP Claims

A threshold injury under the Motor Accident Injuries Act 2017 (NSW) includes a soft tissue injury and a psychological or psychiatric injury that is not a recognised psychiatric illness (adjustment disorder and acute stress disorder are the usual examples; s 1.6 and Motor Accident Guidelines Part 5).

If you're involved in a motor accident in New South Wales and have a claim under the Compulsory Third Party (CTP) scheme, you may be eligible for a PIC merit review. This process allows claimants to challenge decisions about their eligibility or compensation. Understanding the eligibility criteria and how to apply is essential.

What Is the PIC Merit Review Scheme?

The PIC merit review is a formal process under the Motor Accident Injuries Act 2017 that lets claimants request a review of a decision made by the Personal Injury Commission (PIC). This applies to claims under the NSW CTP scheme, which covers injuries caused by motor vehicle accidents. The review assesses whether the claimant meets the eligibility criteria for benefits like weekly income payments or treatment and care benefits.

Key Eligibility Requirements

To qualify for a PIC merit review, you must:

  • Have a valid CTP claim under the Motor Accident Injuries Act 2017
  • Have received a decision from the PIC that affects your entitlements
  • Have a legitimate reason to challenge the decision, such as new evidence or a disagreement with the assessment

The review process considers whether the claimant's injuries meet the threshold injury criteria outlined in the Motor Accident Guidelines. This includes assessing whether the injury results in a whole person impairment rating of 10% or more.

How to Determine Eligibility

Claimants should first review the decision notice from the PIC to understand the basis of the decision. If you believe the decision is incorrect, you can request a merit review by submitting a formal application to the PIC. This application must include:

  • A copy of the original decision
  • Evidence supporting your claim, such as medical records or expert opinions
  • A clear explanation of why you believe the decision should be reviewed

The PIC will then assess your application and determine whether a review is warranted.

Practical Steps and Evidence

To support your PIC merit review, gather the following:

  • Medical records showing the nature and extent of your injuries
  • Accident reports and witness statements
  • Income records to demonstrate financial impact
  • Any correspondence with insurers or the PIC

Medical evidence is particularly important. The PIC may require a second opinion from a registered medical practitioner to reassess your injury's severity.

Time Limits and Disputes

You have 28 days from the date of the PIC decision to request a merit review. If you fail to apply within this timeframe, you may lose the right to challenge the decision. It's also important to note that the PIC's decision is not final unless you exhaust all internal review options.

When to Seek Advice

Navigating the PIC merit review process can be complex. If you're unsure about your eligibility or how to proceed, seek advice from a legal professional or a registered claims advisor. They can help you understand your options and ensure your application meets all requirements.

Next Steps

If you're involved in a motor accident and believe your CTP claim may be affected by a PIC decision, it's important to act promptly. Understanding your eligibility for a merit review and gathering the necessary evidence can help you challenge a decision and secure the support you need.

Every claim depends on its own facts. To request contact about your circumstances, complete the quick, no obligation enquiry form.

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