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Pedestrian Crossing Injuries and Caregiver Support in NSW CTP Claims

Families and caregivers in NSW seeking compensation for pedestrian crossing injuries must understand SIRA’s dependant care assessment, documentation requirements, and time limits. This guide explains how to navigate CTP claims, including evidence needed and when to seek legal advice.

Current as at 18 August 2026

Pedestrian crossing injuries in New South Wales are governed by the Motor Accident Injuries Act 2017 and administered by the State Insurance Regulatory Authority (SIRA). Families and caregivers seeking compensation for injuries sustained at marked crossings must understand how the Compulsory Third Party (CTP) scheme covers dependant care needs, documentation requirements, and time limits. This article explains the legal framework, practical steps, and key considerations for caregivers in the Illawarra and South Coast regions.

How CTP Claims Work for Pedestrian Injuries

Under NSW law, CTP claims cover injuries caused by motor vehicles, including pedestrians at crossings. SIRA administers claims through a statutory framework that prioritizes medical evidence and injury severity. For caregivers, the focus is on proving the injured person’s need for support, such as assistance with daily living, medical appointments, or household tasks.

The Motor Accident Injuries Act 2017 outlines that dependant care claims must demonstrate a direct link between the injury and the need for support. SIRA assesses care requirements using medical reports, care plans, and evidence of the injured person’s ability to perform daily activities. Families should document the nature and frequency of caregiving tasks to support these claims.

Documentation Needed for Caregiver Claims

Caregivers must provide detailed records to substantiate their claims. Key evidence includes:

  • Medical reports confirming the injury’s impact on daily living
  • A care plan from healthcare professionals outlining support needs
  • Proof of income or expenses related to caregiving (e.g., lost wages, out-of-pocket costs)
  • Witness statements or incident reports from the accident

SIRA also requires evidence of the injured person’s ability to perform tasks like cooking, cleaning, or personal hygiene. Families should work with healthcare providers to ensure documentation aligns with SIRA’s assessment criteria.

Time Limits and Dispute Resolution

CTP claims must be submitted within 5 years of the accident date. For injuries meeting the 'threshold injury' definition (soft tissue injuries with neurological signs), weekly benefits and care payments are generally limited to 52 weeks. After this period, claims may transition to a different compensation pathway.

Disputes over care needs or claim value are resolved through SIRA’s dispute resolution process. Families should seek legal advice if they believe their claim is undervalued or if the insurer refuses to consider dependant care needs.

Practical Steps for Families

  1. Seek immediate medical attention to document the injury’s severity.
  2. Report the accident to the relevant insurer within 5 days (if applicable).
  3. Keep detailed records of caregiving activities, including dates, tasks, and time spent.
  4. Consult healthcare professionals to establish a care plan.
  5. Contact SIRA directly to discuss dependant care options.

When to Seek Legal Advice

Families should consider legal assistance if:

  • The injured person’s condition worsens after the initial claim
  • Caregiving needs exceed the 52-week limit
  • The insurer disputes the need for dependant support
  • There are multiple dependants or complex family circumstances

Example Scenario

A pedestrian injured at a crossing requires full-time care for 6 months. The family documents medical reports showing mobility limitations, provides a care plan from a physiotherapist, and tracks 120 hours of caregiving. SIRA assesses the claim as meeting dependant care criteria and approves weekly payments.

Every claim depends on its own facts. To request contact about your circumstances, complete the quick, no obligation enquiry form.

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