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Medical Assessment Disputes in NSW CTP Claims: How Daily Activity Capacity is Evaluated

This article explains how medical assessment disputes in NSW CTP claims are resolved, focusing on evaluating a claimant's ability to return to daily activities. It outlines SIRA's role, factors considered in assessing capacity, and practical steps for claimants in Bathurst. General information cannot determine whether a claim is available in an individual case.

Current as at 18 August 2026

If you're disputing a medical assessment in a New South Wales Compulsory Third Party (CTP) claim about your ability to return to daily activities, you're not alone. Medical assessments are central to determining your entitlements under the Motor Accident Injuries Act 2017. This article explains how disputes over these assessments are resolved, focusing on how your capacity to perform everyday tasks is evaluated.

How SIRA Handles Medical Assessment Disputes

The State Insurance Regulatory Authority (SIRA) oversees the assessment of injuries in CTP claims. When a dispute arises over a medical report, SIRA evaluates whether the report meets the legal standards for assessing injury severity and functional capacity. Key factors include:

  • Whether the assessment aligns with the Motor Accident Guidelines.
  • Whether the report addresses your ability to perform daily activities like cooking, cleaning, or managing personal care.
  • Whether the medical opinion is supported by clinical evidence.

SIRA may request additional information, such as updated medical records or a second opinion, to resolve discrepancies. If the dispute involves a disagreement between the claimant and the insurer, SIRA will consider both perspectives before making a decision.

Factors in Assessing Daily Activity Capacity

To determine your ability to return to daily activities, assessors consider:

  1. Specific tasks: Whether you can perform routine activities like shopping, bathing, or preparing meals.
  2. Physical and cognitive limitations: How your injury affects your mobility, coordination, or mental capacity.
  3. Medical evidence: Reports from doctors, physiotherapists, or occupational therapists that detail your condition.
  4. Workplace or home environment: Whether your living or working conditions require modifications.

For example, if a claimant in Bathurst disputes a report stating they cannot cook, SIRA would examine whether the medical evidence supports this conclusion. A doctor’s note detailing reduced fine motor skills or pain during repetitive tasks would be critical.

Role of PIC Reports in Disputes

The Personal Injury Commission (PIC) provides medical reports that insurers must use to assess claims. If your claimant disagrees with a PIC report, they can request a review. However, it’s important to note:

  • PIC reports are not binding, but they are a key reference for SIRA.
  • Disputes over PIC reports often involve questions about whether the report accurately reflects the claimant’s condition.
  • Claimants may need to provide additional evidence, such as a second medical opinion, to challenge the report.

Practical Steps for Claimants in Bathurst

If you’re in Bathurst or another regional area and facing a medical assessment dispute, take these steps:

  • Gather all medical records: Ensure your GP, specialists, and allied health professionals document your condition.
  • Request a copy of the PIC report: Review it for inconsistencies or missing information.
  • Seek clarification: Contact the insurer or SIRA to ask for explanations of how the assessment was reached.
  • Consult a legal professional: If the dispute escalates, a lawyer can help you navigate the process.

Time Limits and When to Seek Advice

There are no strict time limits for disputing medical assessments, but delays can affect your claim. For example, if your injury worsens after the initial assessment, you may need to provide updated evidence. If you’re unsure whether your dispute is being handled fairly, seek legal advice promptly.

Internal Review and the PIC Process

If you disagree with SIRA’s decision, you can request an internal review. This involves:

  1. Submitting a written appeal to SIRA.
  2. Providing new evidence or arguments.
  3. Waiting for SIRA to reassess the claim.

It’s important to note that an internal review does not guarantee a change in the decision. SIRA will consider whether the original assessment was correct based on the available evidence.

Why Professional Advice Matters

Medical assessment disputes can be complex, especially when they involve daily activity capacity. A legal professional can help you:

  • Understand your rights under the CTP scheme.
  • Prepare a strong case with the right evidence.
  • Navigate the PIC and SIRA processes.

If you’re in Bathurst or another regional area, consider contacting a solicitor who specializes in NSW CTP claims. They can help you challenge a medical assessment or ensure your claim is processed fairly.

Next Steps

Medical assessment disputes in NSW CTP claims require careful attention to both the legal framework and the evidence. If you’re unsure whether your dispute will succeed, or if you need help gathering the right information, contact a legal professional. Every claim depends on its own facts.

Every claim depends on its own facts. To request contact about your circumstances, complete the quick, no obligation enquiry form.

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