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MAI Act Transitional Claims, Evidence and Records to Keep in Greater Sydney

This article explains what evidence and records are needed for transitional claims under the MAI Act in Greater Sydney. It outlines the importance of medical records, accident reports, witness statements, and other documents. The article also provides practical steps for managing evidence and highlights the legal boundaries of the MAI Act in this context.

Current as at 30 October 2026

MAI Act Transitional Claims, Evidence and Records to Keep in Greater Sydney

If you're making a transitional claim under the Motor Accident Injuries Act 2017 (MAI Act) in New South Wales, especially in Greater Sydney, it's important to understand what evidence and records you need to keep. Transitional claims cover accidents that occurred before and after the change to the CTP scheme on 1 December 2017. This guide explains what records are essential, why they matter, and how to manage them effectively.

What Evidence and Records Are Required for a Transitional Claim?

To support your claim under the MAI Act, you'll need to provide evidence that demonstrates the circumstances of your accident, your injuries, and the impact on your life. Key records include:

  • Medical records: These should include all reports, imaging, and specialist opinions that confirm your injuries and their severity. Medical records are crucial because they help determine whether your injuries meet the threshold for compensation under the MAI Act.
  • Accident report: If you were involved in a motor vehicle accident, you should keep a copy of the police report or any official documentation of the incident. This helps establish the facts of the accident and any fault or contributory fault.
  • Witness statements: Statements from witnesses can support your account of the accident. If you have a witness, ask them to provide a written or recorded statement.
  • Photographs and videos: Photos of the accident scene, vehicle damage, and any injuries can be valuable evidence. Make sure to label them clearly and note the date and time they were taken.
  • Income records: If your injuries have affected your ability to work, you should keep records of your income, including payslips, tax returns, and any other evidence of your earnings.
  • Medical treatment records: Keep copies of all medical treatments, prescriptions, and appointments. This helps demonstrate the ongoing impact of your injuries.
  • Correspondence with insurers: Save all emails, letters, and other communication with your insurer. This can help track the progress of your claim and provide a record of any issues or delays.

Why Are These Records Important for a Transitional Claim?

The records you keep are essential because they help establish the facts of your claim and demonstrate that your injuries meet the threshold for compensation under the MAI Act. Without proper evidence, your claim may be rejected or delayed.

For example, if you were involved in an accident on 1 January 2020, your claim would fall under the transitional scheme. This means your claim would be assessed under the old CTP scheme until 1 December 2017, after which it would be assessed under the new MAI Act. This distinction is important because the rules and benefits under the two schemes are different.

How Should Individuals in Greater Sydney Manage Evidence and Records for Transitional Claims?

Managing your evidence and records effectively is crucial. Here are some practical steps to help you:

  • Organise your records: Keep all your records in one place, either physically or digitally. Use a filing system or a spreadsheet to track your documents.
  • Label your records: Make sure each document is clearly labeled with the date, time, and type of record. This helps you find the right documents quickly.
  • Store your records securely: Keep your records in a safe place, such as a locked filing cabinet or a secure online storage service. Avoid leaving them in plain sight or on a public computer.
  • Review your records regularly: Make sure your records are up to date and complete. If you have any missing documents, try to obtain them as soon as possible.
  • Seek professional advice: If you're unsure about what records to keep or how to manage them, consider seeking advice from a legal professional or a claims specialist.

Legal Boundaries of the MAI Act in Transitional Claims

The MAI Act has specific rules that apply to transitional claims. For example, the Act limits the types of injuries that can be claimed under the new scheme, and it has different rules for determining compensation. It's important to understand these boundaries to ensure your claim is assessed correctly.

If your claim involves injuries that occurred before 1 December 2017, it may be assessed under the old CTP scheme, which has different rules and benefits. This means your claim may be subject to different time limits and eligibility criteria.

When to Seek Advice

If you're unsure about what records to keep or how to manage them, or if you're facing any issues with your claim, it's important to seek advice from a legal professional. A solicitor who specialises in CTP claims can help you understand your rights and ensure your claim is processed correctly.

Next Steps

If you're making a transitional claim under the MAI Act in Greater Sydney, it's important to keep accurate records of your evidence. This helps support your claim and ensures you receive the compensation you're entitled to. If you need help with your claim, you can complete the quick, no obligation enquiry form to request contact about your circumstances.

Every claim depends on its own facts. To request contact about your circumstances, complete the quick, no obligation enquiry form.

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