Legal Advice

MAI Act Transitional Claims, What Evidence to Keep in NSW

This article explains the evidence and records required for MAI Act transitional claims in NSW, covering both pre- and post-2017 legal changes. It outlines key documents to retain, time limits for benefits, and the risks of poor documentation. General information cannot determine an individual claim.

Current as at 17 October 2026

MAI Act Transitional Claims, Evidence and Records to Keep

If you're involved in a motor accident claim that spans the 2017 legal change between the old Motor Accidents Compensation Act 1999 (MACA) and the new Motor Accident Injuries Act 2017 (MAIA), retaining the right evidence is critical. Transitional claims require careful documentation to meet the unique requirements of both schemes. This guide explains what records to keep, how long to retain them, and the risks of poor record-keeping.

Understanding the Legal Framework

The MAI Act governs claims for accidents occurring on or after 1 December 2017, while claims before this date fall under the old MACA. Transitional claims, those involving both pre- and post-2017 incidents, must comply with the rules of both schemes. Key differences include:

  • Benefits: Under MACA, claimsants could receive weekly payments for injuries, while MAIA focuses on treatment and care benefits.
  • Time limits: MAIA imposes a 52-week limit for certain benefits, whereas MACA had no such restriction.
  • Evidence requirements: Both schemes require medical records, accident reports, and witness statements, but transitional claims must also account for the legal change date.

Practical Steps for Evidence and Records

To support your claim, retain the following documents:

  • Medical records: Include all injury assessments, treatment plans, and reports from healthcare providers. Under MAIA, a 'threshold injury' (e.g., soft tissue damage) must meet specific spinal nerve-root criteria.
  • Accident details: Keep police reports, photos of the scene, and witness contact information. These help establish the incident’s circumstances and fault.
  • Income and employment records: Provide evidence of lost wages or reduced earning capacity, as MAIA limits certain benefits after 52 weeks.
  • Communication with insurers: Save all correspondence with CTP insurers, including claims forms and responses. Under MAIA, insurers must respond within 28 days of receiving a claim.
  • Witness statements: Written accounts from witnesses can support your version of events, especially if disputes arise.

Time Limits and Legal Risks

Under MAIA, weekly benefits and treatment and care benefits are generally limited after 52 weeks if your injuries are classified as 'threshold injuries.' However, if your claim involves long-term impairment or requires ongoing care, benefits may continue beyond this period. Failing to retain records of your injury’s progression could jeopardize your claim.

Transitional claims also face unique risks. For example, if your accident occurred before 2017 but your claim spans into the MAIA period, you must demonstrate how the legal change affects your entitlements. Poorly documented evidence may lead to disputes over whether your injuries qualify for benefits under either scheme.

When to Seek Legal Advice

If your claim involves complex issues such as overlapping workers’ compensation claims, lifetime care requirements, or disputes over fault, consult a legal professional. While this article provides general guidance, individual circumstances may require tailored advice.

Next Steps

Retaining the right evidence is essential for transitional claims. If you’re unsure about what records to keep or how to proceed, seek professional assistance. Every claim depends on its own facts. To request contact about your circumstances, complete the quick, no obligation enquiry form.

Prepared using automated research and drafting tools and checked through LegalAdvice editorial and source-validation controls. This page is general information, not personalised legal advice.

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