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MAI Act Transitional Claims, Dispute Resolution Options in NSW

This article explains how to resolve disputes over transitional claims under the MAI Act, focusing on SIRA's processes, how these differ from standard CTP claims, and practical steps for claimants in Greater Sydney. It outlines dispute resolution options, the role of SIRA, and the importance of seeking legal advice.

Current as at 7 November 2026

MAI Act Transitional Claims, Dispute Resolution Options in NSW

If you're involved in a motor accident that occurred before and after 1 December 2017, you may have a transitional claim under the Motor Accident Injuries Act 2017 (MAI Act). Transitional claims are unique because they involve both the old and new CTP schemes. Understanding how to resolve disputes over these claims is essential to ensure you receive the compensation you're entitled to.

What Are Transitional Claims and How Do They Differ From Standard CTP Claims?

A transitional claim arises when an accident occurs before and after the introduction of the MAI Act on 1 December 2017. This means your claim may involve elements of the previous Motor Accidents Compensation Act 1999 (MACA) and the new MAI Act. Transitional claims are more complex because they require a careful assessment of which parts of the claim fall under each scheme.

Under the MAI Act, claims are governed by the Motor Accident Injuries Act 2017, which outlines the benefits available for injuries, including weekly income payments, treatment and care benefits, and lump sum damages. However, transitional claims may also involve the older MACA scheme, which had different rules for compensation.

The key difference between transitional claims and standard CTP claims is that transitional claims require a detailed analysis of the accident date, injury type, and the applicable scheme. This makes them more complex and often requires specialist advice to navigate the legal and procedural differences.

Dispute Resolution Options for Transitional Claims

If you're facing a dispute over your transitional claim, there are several options available to resolve the issue. The first step is to contact the State Insurance Regulatory Authority (SIRA), which oversees claims under the MAI Act. SIRA has specific processes for handling transitional claims, including internal reviews and the possibility of mediation.

If your claim involves the older MACA scheme, you may need to seek assistance from the Workers Compensation Commission or the Personal Injury Commission, depending on the circumstances. These bodies have their own dispute resolution processes, which may include internal reviews, mediation, or even a formal hearing.

It's important to note that dispute resolution options for transitional claims are not the same as for standard CTP claims. For example, under the MAI Act, claimants can request an internal review of a decision made by SIRA. This process allows you to challenge a decision and provide additional evidence to support your claim.

If your claim involves both the MAI Act and the MACA scheme, you may need to seek assistance from multiple agencies. This can be complex, as each scheme has its own rules and procedures. In such cases, it's advisable to seek legal advice to ensure you understand your options and how to proceed.

How Does SIRA Handle Transitional Claims Compared to Other CTP Claim Types?

SIRA has specific processes for handling transitional claims, which differ from standard CTP claims. When a claim involves both the old and new schemes, SIRA will assess which parts of the claim fall under each scheme and apply the relevant rules accordingly.

For example, if your claim involves a soft tissue injury that occurred before 1 December 2017, SIRA will apply the rules under the MACA scheme. If your claim involves a threshold injury that occurred after 1 December 2017, SIRA will apply the rules under the MAI Act. This means that transitional claims require a detailed analysis of the injury type and the applicable scheme.

SIRA also has specific guidelines for handling transitional claims, which include the use of medical evidence, the assessment of income loss, and the calculation of weekly benefits. These guidelines are designed to ensure that claimants receive fair compensation under the applicable scheme.

If you're facing a dispute over your transitional claim, it's important to understand the specific processes that apply to your case. This may involve seeking assistance from SIRA, the Workers Compensation Commission, or the Personal Injury Commission, depending on the circumstances of your claim.

Practical Steps and Evidence That Usually Matter

When dealing with a transitional claim, it's important to gather and preserve all relevant evidence. This includes medical records, accident reports, witness statements, and any correspondence with insurers or SIRA. These documents can help support your claim and provide a clear picture of the circumstances surrounding the accident.

Medical evidence is particularly important in transitional claims, as it can help determine the type of injury you've suffered and whether it falls under the MAI Act or the MACA scheme. This may include medical reports, imaging results, and statements from medical practitioners.

In addition to medical evidence, it's important to keep records of your income, expenses, and any other relevant information that may affect your claim. This includes records of your employment, any loss of income, and the cost of medical treatment or rehabilitation.

If you're facing a dispute over your transitional claim, it's important to act quickly and seek advice from a qualified legal professional. This will help ensure that you understand your options and can take the necessary steps to resolve the dispute.

When to Seek Advice

If you're involved in a transitional claim, it's important to seek advice as soon as possible. This is because transitional claims can be complex and require a detailed understanding of the applicable schemes and procedures.

If you're facing a dispute over your transitional claim, it's advisable to seek assistance from a qualified legal professional who has experience in handling transitional claims under the MAI Act. This will help ensure that you understand your options and can take the necessary steps to resolve the dispute.

In some cases, it may be necessary to seek assistance from multiple agencies, depending on the circumstances of your claim. This can be complex, as each scheme has its own rules and procedures. In such cases, it's advisable to seek legal advice to ensure you understand your options and how to proceed.

Time Limits and Procedural Requirements

It's important to be aware of the time limits and procedural requirements that apply to transitional claims. Under the MAI Act, there are specific time limits for making a claim, and failure to meet these deadlines may result in your claim being rejected.

In addition to time limits, there are also procedural requirements that apply to transitional claims. These include the need to provide certain evidence, such as medical records and accident reports, and to follow specific procedures when making a claim.

If you're facing a dispute over your transitional claim, it's important to understand these procedural requirements and ensure that you meet them. This will help ensure that your claim is processed correctly and that you receive the compensation you're entitled to.

Conclusion

If you're involved in a transitional claim under the MAI Act, it's important to understand the dispute resolution options available to you. This includes seeking assistance from SIRA, the Workers Compensation Commission, or the Personal Injury Commission, depending on the circumstances of your claim.

It's also important to act quickly and seek advice from a qualified legal professional, as transitional claims can be complex and require a detailed understanding of the applicable schemes and procedures.

Every claim depends on its own facts. To request contact about your circumstances, complete the quick, no obligation enquiry form.

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