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Home Modifications in NSW CTP Claims: How SIRA Assesses Eligibility and Costs

This article explains how SIRA assesses home modifications for NSW CTP claims, including what qualifies, how costs are evaluated, and the evidence required. It also outlines practical steps, time limits, and when to seek legal advice.

Current as at 17 October 2026

How SIRA Evaluates Home Modifications for NSW CTP Claims

Where a person's only injuries resulting from the accident are threshold injuries, weekly benefits and treatment and care generally cease after 52 weeks (ss 3.11 and 3.28).

If you’ve suffered a serious injury in a motor accident in NSW and need home modifications to recover, the SIRA (State Insurance Regulatory Authority) determines whether these changes are eligible for compensation. This article explains how SIRA assesses the need for home modifications, the evidence required, and how costs are evaluated under NSW CTP laws.

What SIRA Considers a 'Home Modification' Under NSW CTP Laws

SIRA defines home modifications as changes to a claimant’s living environment to improve safety, mobility, or independence after a serious injury. Examples include:

  • Installing ramps or handrails
  • Modifying doorways for wheelchair access
  • Adjusting bathroom layouts
  • Adding grab rails or shower chairs

To qualify, the modification must be directly related to the injury caused by the motor accident. SIRA does not cover routine home improvements unrelated to the accident or pre-existing conditions.

How SIRA Assesses the Cost of Home Modifications

SIRA uses the Motor Accident Guidelines to evaluate the cost of modifications. Key factors include:

  • Medical evidence: A doctor must confirm the modification is medically necessary to address the injury. For example, a spinal injury requiring a ramp to prevent falls would qualify.
  • Reasonable cost: SIRA approves modifications that are standard for the injury type. Excessive or luxury upgrades (e.g., a spa bath) are unlikely to be funded.
  • Necessity for daily living: The modification must enable the claimant to perform essential tasks like bathing, cooking, or moving around safely.

SIRA may also consider the claimant’s living situation, such as whether the modification is needed for a home with stairs or limited access.

Evidence Required for a Home Modification Claim

To support a claim, you’ll need:

  • A medical report from a doctor confirming the injury and the need for the modification.
  • Quotes or invoices from approved contractors for the modification.
  • Photos or diagrams showing the modification’s purpose and how it addresses the injury.
  • Evidence of the injury’s impact on daily life, such as difficulty navigating stairs or using a shower.

SIRA may also request a site inspection to verify the modification’s suitability.

How SIRA Rules Differ From Common Law Claims

Under NSW CTP laws, SIRA’s assessment of home modifications is strictly limited to the injury caused by the motor accident. This differs from common law claims, where a court might award more flexible compensation for lifestyle changes. For example, a claimant might not be able to claim a custom-made wheelchair under CTP rules unless it’s medically necessary and within standard costs.

Practical Steps for Claimants

  1. Seek medical attention immediately after the accident to document the injury.
  2. Consult a medical professional to determine if home modifications are needed.
  3. Get quotes for the modification from licensed contractors.
  4. Submit all evidence to SIRA within the claim timeframe.
  5. Review SIRA’s decision and request a review if you believe the modification was unfairly denied.

Time Limits and Dispute Options

You must submit a home modification claim to SIRA within 52 weeks of the accident (or 104 weeks if the injury was not immediately apparent). If SIRA denies the claim, you can request a review by the NSW Civil and Administrative Tribunal (NCAT). This process is separate from common law disputes and focuses on whether the modification meets SIRA’s criteria.

When to Seek Legal Advice

If SIRA denies your claim or you’re unsure whether your modification qualifies, consult a solicitor specialising in NSW CTP claims. They can help you:

  • Challenge SIRA’s decision based on medical evidence.
  • Navigate the NCAT review process.
  • Ensure you meet all eligibility requirements.

Next Steps

Home modifications after a serious motor accident can significantly improve quality of life, but they must meet strict criteria under NSW CTP laws. Understanding SIRA’s rules and gathering the right evidence is crucial. Every claim depends on its own facts. To request contact about your circumstances, complete the quick, no obligation enquiry form.

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