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What Evidence Does the PIC Need to Prove in Distracted Driving CTP Disputes (Bankstown)?

This article explains what evidence the PIC needs to prove in distracted driving CTP disputes in NSW, including witness statements, medical records, and phone records. It outlines SIRA’s assessment process, practical steps for claimants, and time limits. If the PIC disputes your claim, gather evidence and seek legal advice to challenge their decision.

Current as at 23 August 2026

In New South Wales, claims for injuries caused by distracted driving under the Compulsory Third Party (CTP) scheme require specific evidence to support a dispute. The Personal Injury Commission (PIC) evaluates claims based on the Motor Accident Injuries Act 2017 and SIRA guidelines. This article explains what evidence is needed, how disputes are resolved, and practical steps for claimants in Bankstown.

What Evidence Must the PIC Provide for a Distracted Driving Claim?

Under the CTP scheme, the PIC must prove that the accident was caused by a motor vehicle, not a non-motor vehicle incident. For distracted driving claims, the PIC must demonstrate that the driver's attention was diverted from the road, such as by using a mobile phone, texting, or engaging in other activities. This is outlined in SIRA’s guidelines for motor accident claims, which state that evidence of distraction must be 'clear and unambiguous' to support a claim.

Key evidence includes:

  • Witness statements confirming the driver’s distraction.
  • Photographs or video of the accident scene showing signs of distraction (e.g., a phone in the driver’s hand).
  • Medical records linking the injury to the accident, not pre-existing conditions.
  • Accident reports from the NSW Police or relevant authorities.
  • Driver’s account of events, including whether they were using a phone or other device.

The PIC must also show that the distraction directly caused the accident. For example, if a driver was texting and failed to notice a pedestrian crossing, this establishes a causal link. SIRA’s guidelines emphasize that 'causation must be established through evidence, not assumption.'

How Does SIRA Assess Claims Where Distracted Driving is Contested?

SIRA evaluates claims by assessing whether the distraction was a 'contributing factor' in the accident. If the PIC cannot prove the distraction, the claim may be rejected or limited. For instance, if the driver’s phone records show they were not using it during the incident, the PIC may struggle to prove causation.

In disputes, SIRA may request additional evidence, such as:

  • Expert medical opinions confirming the injury’s connection to the accident.
  • Independent accident reconstruction to determine if distraction was a factor.
  • Driver’s phone records (if legally obtainable) to verify device usage.

The PIC must also account for 'threshold injuries' under the Motor Accident Injuries Act 2017. If the injury is minor (e.g., whiplash without long-term effects), the claim may be limited to statutory benefits, not damages. SIRA’s guidelines clarify that 'threshold injuries must meet specific clinical criteria to qualify for compensation.'

Practical Steps for Claimants in Bankstown

If the PIC disputes your claim, take these steps:

  1. Document all evidence of distraction, including witness statements and phone records.
  2. Request a medical review to confirm the injury’s connection to the accident.
  3. Submit a detailed claim form to SIRA, explaining how distraction caused the incident.
  4. Seek independent advice if the PIC denies or limits your claim.

The PIC has 28 days to respond to a claim under the CTP scheme. If they dispute the claim, they must provide a written explanation of their decision. Claimants can challenge the decision by submitting additional evidence or requesting a review.

Time Limits and When to Seek Advice

The CTP scheme has strict time limits. You must notify the PIC of an accident within 28 days. If the PIC disputes the claim, you have 28 days to respond to their decision. Delays can jeopardize your ability to claim statutory benefits or damages.

If the PIC refuses to pay or limits your claim, contact a solicitor specialising in CTP disputes. They can help challenge the PIC’s decision or negotiate a fair settlement. Remember, the PIC’s responsibility is to prove the claim, not the claimant’s.

Example: What Happens in a Distracted Driving Dispute?

Imagine a driver in Bankstown who was texting while driving and hit a pedestrian. The PIC disputes the claim, arguing the driver was not distracted. The claimant provides witness statements and phone records showing the driver was on a call. SIRA reviews the evidence and finds the distraction was 'clear and unambiguous, ' leading to a successful claim. This example illustrates how evidence of distraction is critical to proving a CTP claim.

Next Steps

CTP claims depend on proving distraction and its link to the accident. If the PIC disputes your claim, gather evidence, request a medical review, and seek legal advice. Every claim depends on its own facts. To request contact about your circumstances, complete the quick, no obligation enquiry form.

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