Legal Advice

Distracted driving claims, injury documentation checklist (NSW-wide)

This article explains the evidence required for CTP claims after distracted driving accidents in NSW, including medical records, income loss documentation, and proof of distraction. It outlines how to organize documents and highlights time limits for claims under the NSW CTP scheme.

Current as at 19 June 2026

If you've been injured in a motor accident caused by distracted driving in New South Wales, understanding what evidence to collect is critical. Under the NSW Compulsory Third Party (CTP) scheme, claimants must provide documentation to support their claim for injuries, treatment costs, and income loss. This article explains the key evidence required, how to organize it, and what the NSW government expects in distracted driving claims.

What evidence supports a CTP claim for distracted driving injuries?

To establish a valid CTP claim for injuries caused by distracted driving, claimants must provide evidence of:

  • The accident's occurrence (e.g., police report, witness statements, CCTV footage)
  • Injuries sustained (medical records, doctor's notes, imaging reports)
  • Financial impact (e.g., income loss records, receipts for treatment)
  • The defendant's distraction (e.g., phone records, witness accounts of phone use)

SIRA (State Insurance Regulatory Authority) evaluates claims based on these documents. For example, medical evidence must clearly link the injury to the accident, while financial records must show how the injury impacted your income.

How to organize documentation for distracted driving claims

Claimants should:

  • Gather all accident-related documents within 7 days of the incident
  • Keep copies of medical records, including specialist reports and treatment plans
  • Document income loss with payslips, tax returns, and employer statements
  • Preserve evidence of the defendant's distraction (e.g., phone records, witness statements)
  • Submit a completed CTP claim form to the at-fault driver's insurer

Organizing evidence systematically helps SIRA assess the claim's validity. For instance, if you're claiming weekly income payments, you'll need to show how the injury prevented you from working for 52 weeks or more.

What specific documentation does SIRA expect in distracted driving claims?

SIRA requires:

  • A completed CTP claim form (available on SIRA's website)
  • Medical evidence showing a 'threshold injury' (as defined in the Motor Accident Injuries Act 2017)
  • Proof of income loss, including pre- and post-accident earnings
  • Evidence of the defendant's distraction (e.g., phone records, witness accounts)
  • Any documents showing ongoing treatment needs (e.g., physiotherapy records)

If your claim involves soft tissue injuries, you must demonstrate a spinal nerve-root injury with neurological signs, as per the Motor Accident Guidelines.

Time limits and when to seek advice

You have 52 weeks from the accident date to claim weekly income benefits for threshold injuries. For non-threshold injuries, you must submit a claim within 52 weeks of the injury occurring. If you're unsure whether your injury meets the threshold, seek legal advice before the 52-week deadline.

Disputes over claim validity can be resolved through SIRA's review process. If your claim is rejected, you may request a review or seek independent legal assessment. For example, if SIRA disputes the link between your injury and the accident, medical experts can provide clarification.

Example of a distracted driving claim

Consider a scenario where a driver on a mobile phone hits a pedestrian at a crosswalk. The pedestrian sustains a broken arm and requires 12 weeks of physiotherapy. To claim treatment costs, the injured person must provide:

  • A doctor's report confirming the injury
  • Receipts for physiotherapy sessions
  • Evidence the accident occurred at the crosswalk (e.g., CCTV footage)
  • Proof the driver was using a mobile phone at the time (e.g., witness statement)

This example illustrates how each document supports different aspects of the claim.

When to seek independent legal advice

If you're unsure whether your documentation meets SIRA's requirements, or if your claim is disputed, seek legal advice. A solicitor can help you:

  • Challenge a rejected claim
  • Navigate the 52-week deadline
  • Understand how SIRA evaluates soft tissue injuries
  • Prepare for a review of your claim

Every claim depends on its own facts. To request contact about your circumstances, complete the quick, no obligation enquiry form.

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