Legal Advice

Dispute Resolution for Burn Injuries in NSW CTP Claims

This article explains dispute resolution options for CTP burn injury claims in NSW, including internal reviews, mediation, and formal challenges. It outlines evidence requirements, time limits, and when to seek legal advice for vehicle fire injuries in Balmain.

Current as at 20 August 2026

Where a person's only injuries resulting from the accident are threshold injuries, weekly benefits and treatment and care generally cease after 52 weeks (ss 3.11 and 3.28).

If you've suffered burn injuries from a vehicle fire in NSW and are facing a dispute over your CTP compensation, understanding your options is critical. NSW law provides specific pathways to resolve such disputes, including internal reviews, mediation, and formal challenges. This article explains how to navigate these processes, what evidence matters, and when to seek legal advice.

NSW CTP Rules for Burn Injuries

Under the Motor Accident Injuries Act 2017, burn injuries caused by vehicle fires are assessed based on medical evidence and the severity of the injury. SIRA (State Insurance Regulatory Authority) determines compensation by evaluating:

  • The type and extent of burns (thermal, chemical, or electrical)
  • Medical records confirming the injury's connection to the accident
  • Evidence of ongoing treatment or long-term effects

Burn injuries are classified under 'threshold injuries' if they meet specific neurological or physical criteria. However, severe burns that result in scarring, disfigurement, or functional loss may qualify for higher compensation. SIRA uses the Motor Accident Guidelines to assess whether the injury meets the threshold for statutory benefits.

Practical Steps for Burn Injury Claims

If your CTP claim is disputed, take these steps:

  • Secure medical documentation: Obtain reports from specialists confirming the burn's cause and impact. This includes dermatologist or plastic surgeon assessments.
  • Document the accident: Gather evidence like police reports, witness statements, and photos of the fire scene. Vehicle fire claims often require proof of the ignition source.
  • Review SIRA's claim form: Ensure all details of the burn injury are clearly described, including dates of treatment and any complications.

Dispute Resolution Options

  1. Internal review: SIRA allows applicants to request a review of their claim decision. This process involves a reassessment of medical evidence and may result in a revised compensation amount.
  2. Mediation: If the dispute persists, you may seek mediation through the NSW Civil and Administrative Tribunal (NCAT). Mediation is voluntary and aims to resolve disagreements without formal legal action.
  3. Formal challenge: In rare cases, you may challenge SIRA's decision through the Personal Injury Commission (PIC). This requires a written application and is typically reserved for complex disputes involving medical or legal uncertainties.

Time Limits and When to Seek Advice

You have 52 weeks from the accident date to claim statutory benefits for threshold injuries. For non-threshold injuries, there is no strict time limit, but delays can weaken your case. If your claim is disputed, seek legal advice promptly. A solicitor can help you:

  • Challenge SIRA's assessment of your injury's severity
  • Navigate the internal review or mediation process
  • Prepare for a formal challenge if necessary

Example: Resolving a Burn Injury Dispute

Consider this scenario: A motorcyclist is burned in a vehicle fire and claims compensation for scarring and pain. SIRA disputes the injury's severity, arguing it does not meet the threshold. The injured person can:

  1. Request an internal review with updated medical evidence
  2. Seek mediation to negotiate a fair settlement
  3. Challenge SIRA's decision if the injury's impact is not properly assessed

Next Steps

CTP disputes involving burn injuries require careful attention to medical evidence and legal procedures. If your claim is contested, contact a solicitor to explore your options. Every claim depends on its own facts.

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