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Attendant Care Services in NSW CTP Claims: How SIRA Explains the Rules

This article explains how SIRA determines eligibility for attendant care services in NSW CTP claims, focusing on the practical implications for claimants in Greater Sydney. It outlines the rules SIRA applies, the evidence required, and the importance of seeking legal advice when needed.

Current as at 27 October 2026

Attendant Care Services in NSW CTP Claims: How SIRA Explains the Rules

A threshold injury under the Motor Accident Injuries Act 2017 (NSW) includes a soft tissue injury and a psychological or psychiatric injury that is not a recognised psychiatric illness (adjustment disorder and acute stress disorder are the usual examples; s 1.6 and Motor Accident Guidelines Part 5).

If you've suffered a serious motor vehicle accident in NSW and need regular assistance with daily living tasks, you may be eligible for attendant care services under the Compulsory Third Party (CTP) scheme. SIRA, the State Insurance Regulatory Authority, plays a key role in determining what services qualify for compensation. This article explains how SIRA interprets the rules around attendant care services in NSW CTP claims, with a focus on Greater Sydney.

What SIRA Considers When Assessing Attendant Care Services

SIRA evaluates claims for attendant care services based on the nature of your injury and the level of assistance required. Under the Motor Accident Injuries Act 2017, you may be entitled to compensation for care and supervision needs that arise from your injury. This includes assistance with personal hygiene, eating, dressing, mobility, and other daily living tasks.

SIRA assesses whether your injury has resulted in a 'threshold injury', a defined level of harm that qualifies for compensation under the CTP scheme. If your injury meets this threshold, you may be eligible for attendant care services. The assessment considers clinical evidence, including medical reports, to determine the extent of your care needs.

How SIRA Determines Eligibility for Attendant Care Services

SIRA uses a structured approach to determine whether your injury meets the criteria for attendant care services. This involves:

  • Reviewing your medical records to establish the nature and severity of your injury
  • Assessing the frequency and type of assistance required
  • Considering your ability to perform daily living tasks independently
  • Evaluating whether your injury has resulted in a threshold injury

The decision is made by SIRA based on the Motor Accident Guidelines, which outline the clinical standards for determining the level of care needed. These guidelines help ensure consistency in how claims are assessed across NSW.

Practical Implications for Claimants in Greater Sydney

If you're seeking attendant care services in Greater Sydney, it's important to understand how SIRA applies its rules. You'll need to provide detailed evidence of your injury and care needs, including:

  • Medical records from your treating practitioner
  • A care plan outlining the type and frequency of assistance required
  • Evidence of your ability to perform daily tasks independently
  • Any relevant accident reports or witness statements

SIRA may also require you to provide a report from a qualified medical practitioner confirming your care needs. This ensures that your claim is assessed based on accurate and reliable information.

Time Limits and When to Seek Advice

It's important to note that there are time limits for making claims under the CTP scheme. While there is no strict deadline for applying for attendant care services, it's generally advisable to submit your claim as soon as possible after your injury has been assessed. Delays can affect your ability to receive timely support.

If you're unsure whether your injury qualifies for attendant care services, or if you're facing a dispute with SIRA, it's important to seek legal advice. A qualified solicitor can help you understand your options and ensure your claim is properly prepared.

When to Seek Legal Advice

If you're struggling to understand how SIRA assesses your claim, or if you believe your care needs are not being properly recognized, it's important to seek legal advice. A solicitor can help you navigate the process, ensure your claim is properly prepared, and represent you if a dispute arises.

Next Steps

If you're seeking assistance with attendant care services in NSW, it's important to understand how SIRA applies its rules. Every claim depends on its own facts. To request contact about your circumstances, complete the quick, no obligation enquiry form.

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