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What Evidence to Keep for Attendant Care Services in NSW CTP Claims (Illawarra and South Coast)

This article explains the evidence required for attendant care services in NSW CTP claims, focusing on Illawarra and South Coast. It outlines medical records, care provider documentation, and SIRA’s assessment criteria, while emphasizing the importance of timely action and proper record-keeping.

Current as at 3 October 2026

If you're seeking compensation for attendant care services after a motor accident in NSW, understanding what evidence to keep is critical. Under the NSW Compulsory Third Party (CTP) scheme, claimants must provide documentation to support their need for ongoing care. This guide explains the types of records required, how to organize them, and how SIRA evaluates claims for Illawarra and South Coast residents.

NSW CTP Rules for Attendant Care Claims

The Motor Accident Injuries Act 2017 and SIRA guidelines govern CTP claims. Attendant care services are available for injuries that require assistance with daily living tasks, such as dressing, eating, or mobility. To qualify, claimants must demonstrate a medical need for care that extends beyond temporary recovery.

SIRA assesses claims based on clinical evidence, including medical reports from registered practitioners. For Illawarra and South Coast claimants, local healthcare providers and care agencies play a key role in documenting your needs. Ensure all records are clear, dated, and directly link your injury to the care requirement.

Key Evidence to Support Your Claim

  1. Medical Records: Obtain reports from doctors, physiotherapists, or occupational therapists confirming your injury and care needs. These should include diagnoses, treatment plans, and statements about your ability to perform daily tasks.
  2. Care Provider Documentation: Keep invoices, receipts, and care plans from your attendant care service. Providers must be registered with the Australian Health Practitioner Regulation Agency (AHPRA) or equivalent.
  3. Accident and Injury Details: Preserve police reports, witness statements, and medical records from the accident scene. These help establish the injury’s connection to the accident.
  4. Income and Expenses: Track your income and any out-of-pocket costs for care. SIRA may consider your financial impact when determining compensation.

How SIRA Evaluates Attendant Care Claims

SIRA uses the Motor Accident Guidelines to assess whether your injury meets the threshold for ongoing care. For example, a spinal nerve-root injury with neurological signs may qualify, while radiculopathy requires specific clinical signs. Claims must show that your care needs are likely to persist beyond 52 weeks.

A hypothetical example: Sarah, a cyclist in Wollongong, sustained a spinal injury requiring assistance with mobility. Her doctor documented her need for attendant care, and she retained invoices from a local care agency. SIRA approved her claim after verifying the medical necessity.

Time Limits and When to Seek Advice

CTP claims must be submitted within 52 weeks of the accident if you’re seeking weekly benefits or treatment. However, claims for long-term care may have extended deadlines. If your injury involves a whole-person impairment rating (WPI) of 10% or more, consider consulting a solicitor to ensure your rights are protected.

Next Steps

Organizing your evidence effectively increases the likelihood of a successful claim. For Illawarra and South Coast residents, local SIRA offices and healthcare providers can offer guidance. If your claim is denied or disputed, legal advice may be necessary to challenge the decision.

Every claim depends on its own facts. To request contact about your circumstances, complete the quick, no obligation enquiry form.

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