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Attendant Care Services, CTP Scheme Eligibility Basics in NSW

The NSW CTP scheme covers attendant care services for injuries meeting threshold criteria, such as spinal nerve-root damage. Medical evidence and accident documentation are essential. Claims must be made within 52 weeks, and legal advice may be needed if your injury meets the threshold for care.

Current as at 23 August 2026

Attendant Care Services and CTP Scheme Eligibility in NSW

If you've suffered a serious motor accident in Albury and need assistance with daily living tasks, you may be eligible for attendant care services under the NSW Compulsory Third Party (CTP) scheme. This article explains how the scheme determines eligibility, what evidence is needed, and when to seek legal advice.

How the CTP Scheme Assesses Eligibility

The NSW CTP scheme covers injuries resulting from motor vehicle accidents, including those requiring ongoing care. To qualify for attendant care services, your injury must meet specific criteria outlined in the Motor Accident Injuries Act 2017 and the Motor Accident Guidelines. Key factors include:

  • Nature of the injury: You must have a threshold injury or more severe injury. Threshold injuries include soft tissue injuries with spinal nerve-root damage, as defined in the guidelines. For example, a spinal injury causing neurological signs like weakness or numbness may qualify.
  • Necessity of care: Medical professionals must confirm that you require assistance with daily activities such as dressing, eating, or mobility. This is typically documented in a treatment plan or care assessment.
  • Impact on daily living: The injury must significantly affect your ability to perform routine tasks. For instance, a person with a traumatic brain injury requiring supervision to prevent self-harm may be eligible.

Evidence Required for a Claim

To support your claim for attendant care services, you'll need to provide:

  • Medical records: Detailed reports from doctors or physiotherapists confirming the injury and care needs. For example, a neurologist’s note detailing spinal nerve-root damage.
  • Accident documentation: Police reports, witness statements, or photographs of the accident scene to establish the incident.
  • Care provider records: Evidence of the type and frequency of care required, such as a care plan from a registered nurse or occupational therapist.
  • Income and expenses: If you’re claiming weekly income payments alongside care services, you’ll need to provide evidence of your pre-accident earnings.

Time Limits and Dispute Options

Claims must be made within 52 weeks of the accident if you’re seeking weekly benefits or treatment and care payments. However, if your injury is a threshold injury and you’re only seeking care services, the 52-week limit may not apply. Always consult the insurer within this timeframe to avoid missing deadlines.

If your claim is denied, you can request a review by the NSW Motor Accident Claims Authority. In some cases, legal advice may be necessary to challenge a decision, especially if the insurer disputes the necessity of care.

When to Seek Advice

The CTP scheme’s eligibility rules can be complex, particularly when determining whether your injury meets the threshold for care services. For example, a spinal injury with radiculopathy (nerve pain) must meet specific clinical criteria under the guidelines. If you’re unsure whether your injury qualifies, or if your claim is being contested, it’s advisable to seek guidance from a legal professional familiar with NSW CTP claims.

Next Steps

Understanding your eligibility for attendant care services is critical to securing the support you need. If you have questions about your specific circumstances, complete the quick, no obligation enquiry form to request contact about your case.

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