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How SIRA Assesses Attendant Care Services for Daily Activities in NSW CTP Claims

This article explains how SIRA assesses claims for attendant care services under NSW CTP, including the threshold injury criteria, evidence required, and limitations. It provides practical guidance for claimants in Balmain seeking assistance with daily activities following a motor accident.

Current as at 24 August 2026

How SIRA Assesses Attendant Care Services for Daily Activities

If you're recovering from a serious motor accident in Balmain and need help with daily tasks like dressing or cooking, you may be eligible for attendant care services under the NSW Compulsory Third Party (CTP) scheme. The State Insurance Regulatory Authority (SIRA) determines whether such services are payable based on specific criteria. This article explains how SIRA evaluates claims for attendant care, what evidence is needed, and the limitations of the scheme.

NSW CTP Rules Behind Attendant Care Claims

Under the Motor Accident Injuries Act 2017, the NSW CTP scheme covers injuries caused by motor vehicles. Attendant care services are a type of 'treatment and care benefit' available to injured claimants who require assistance with daily living activities. SIRA assesses these claims under the Motor Accident Guidelines, which outline how to determine the necessity and extent of care required.

To qualify, the injury must be a 'threshold injury', a defined level of harm that meets specific medical criteria. This includes injuries like whiplash, fractures, or soft tissue damage that affect mobility or coordination. SIRA also considers whether the injury has resulted in a 'whole person impairment' of 10% or more, which may increase the level of care needed.

Proving the Necessity of Attendant Care Services

To claim attendant care services, you must demonstrate that your injury has made it difficult to perform daily activities independently. This involves providing evidence such as:

  • Medical records confirming your injury and its impact on daily living
  • A care plan from a registered nurse or physiotherapist outlining the type and frequency of assistance needed
  • Evidence of how your injury affects tasks like bathing, dressing, or meal preparation
  • Any reports from treating medical practitioners about your functional limitations

SIRA may request additional documentation, including a 'care needs assessment' completed by a qualified professional. It's important to note that the claim must show a direct link between your injury and the need for assistance with daily activities.

Limitations on Attendant Care Claims

Not all injuries qualify for attendant care services under the NSW CTP scheme. Key limitations include:

  • Threshold injury requirement: Your injury must meet the defined threshold under the Motor Accident Guidelines. Minor injuries like bruising or mild whiplash typically don't qualify.
  • Time limits: If your only injuries are threshold injuries, weekly benefits and treatment benefits are generally limited to 52 weeks. Attendant care claims may also be restricted after this period unless the injury results in long-term functional impairment.
  • No fault claims: The CTP scheme is a no-fault system, meaning you don't need to prove another party was at fault to claim benefits. However, the injury must still meet the threshold criteria.

Example: How Attendant Care Claims Work in Practice

Consider a Balmain resident who suffered a fractured wrist and soft tissue injuries in a car accident. Their doctor documents difficulty gripping objects and performing tasks requiring fine motor skills. A physiotherapist creates a care plan showing they need assistance with meal preparation and personal hygiene for 12 weeks. SIRA would assess whether these injuries meet the threshold criteria and whether the care needs are directly related to the accident.

When to Seek Legal Advice

If SIRA denies your claim or you're unsure about your eligibility, it's important to seek legal advice. A solicitor can help you:

  • Challenge a decision by providing additional evidence
  • Understand how to appeal a denied claim
  • Navigate the process of applying for benefits under the CTP scheme

Next Steps for Claimants

Returning to daily activities after a serious injury can be challenging. Understanding how SIRA assesses your needs is crucial to ensuring you receive the support you're entitled to under the NSW CTP scheme. If you're unsure about your claim or need assistance with the application process, complete the quick, no obligation enquiry form to request contact about your circumstances.

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